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  • Samsung Call Management

    Samsung Call Management

    Samsung Call Management Solution is a total call management package that fully integrates with the Samsung telephone system. With Samsung CMS, users are able to view real-time and historic call statistics, check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.

    • Increased Efficiency
    • Enhanced Productivity
    • Streamlined Operations
    • Drive Customer Retention and Job Satisfaction

    CMS Report: Log & Analyse your Communications

    This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.

    CMS Contact: Contact Center Analytics

    CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.

    CMS Record: Keep a Secure Record of All Calls

    Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.

    CMS Contact: Supervisor Control and Dialing

    The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.