When it comes to improving how your business operates, call recording software is vital, especially if your company handles a large number of incoming calls. From staff training to enhancing customer service skills, such systems can make the task of increasing productivity, while simultaneously decreasing costs, a breeze.
Luckily for enterprises that are after this type of service, Japanese tech firm NEC has a number of products that can help, including MyCalls Call Recorder.
Record and Retrieve Conversations
This communications solution enables full call-recoding capabilities and works brilliantly with a number of telephone systems, including the NEC SV9100 and the NEC SL1100. It allows for securely recorded conversations that can be easily and swiftly accessed by supervisors, which can help with training, customer service and resolving any disputes.
Recording calls also means that vital information will not be lost once the receiver has been put down, as it can simply be reviewed at a later time to check any details needed. This will make your company much more reliable and trustworthy for clients and customers alike, no doubt leading to increased business.
Legal Requirement to Record Calls
Call recording technology is easy to install and cost effective once in place, so professionals will be sure of a good deal with one of NEC’s products. In a number of industries, it is also a legal requirement to record conversations over the phone, so companies using the equipment and software will be able to remain compliant.
At Norwest, we source all of our products directly from the manufacturer, so we can pass on the savings to the customer. With this in mind, why not contact us today to hear more about how MyCalls Call Recorder can work for you?