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  • Maintenance and support

    Maintenance and support

    When you run a company, it’s natural for you to feel as though you have a million tasks to address on a day-to-day basis. Multitasking is an essential skill for business owners and managers, particularly in the start-up phase, and many will try to overcome obstacles without calling upon outside help.

    However, there are some issues that can pop up from time to time – particularly in the more digitised areas of the business – that require advice from experts to be properly addressed and rectified.

    Communication systems are often complex, and in a single modern business can incorporate everything from mobile phones and telephone systems to audio and video conferencing units, with all elements linked and supported with specialised software. In a system that comprises so many individual components, operations can easily be disrupted if something goes awry.

    This is where ongoing access to professional telecommunications maintenance and support becomes essential.

    For business owners, it’s good to know that if something does go wrong, a team of experts is just a phone call away, ready to provide the support needed to keep the company up and running. With trained specialists able to solve any issues, staff can get on with their jobs and customer satisfaction is safeguarded.

    A business in any field can relate to the chaos that follows Internet outages and telephone problems. Here at Norwest, we have a team of friendly and knowledgeable telecom experts who are ready to provide the maintenance and support you need.

    Standard cover provides a maximum 4 hours response for system failure or major faults, and maximum 16 hours for minor faults reported between 9am – 5pm Monday to Friday.

    Standard Plus cover provides a maximum 4 hours response for system failure or major faults, and maximum 16 hours for minor faults reported between 9am – 5pm Monday to Saturday.

    Moonlight cover provides a maximum 4 hours response for system failure or major faults, and maximum 8 hours for minor faults reported between 9am – 10pm Monday to Friday.

    Moonlight Plus cover provides a maximum 4 hours response for system failure or major faults, and maximum 8 hours for minor faults reported between 9am – 10pm Monday to Saturday including Bank Holidays.

    Twilight cover provides a maximum 4 hours response for system failure or major faults, and maximum 8 hours for minor faults reported 24 hours a day, 7 days a week, 365 days a year.