All businesses face the challenge of finding the right technology to help improve their efficiency and increase productivity.  OfficeServ Call achieves this by making the rich functionality of the Samsung OfficeServ platform accessible to all users within an organisation. OfficeServ Call provides users simple access to the functionality of their Samsung handset directly from their PC.  Integration with Microsoft Outlook enables calls to be dialled direct from the contacts folder and details of incoming callers to be automatically presented.  This allows individuals or multiple users to take great control of their call activity at the click of a mouse. With intuitive point and click operation each user is able to control their extension settings.  A range of incoming and outgoing call information is displayed and logged on screen and enables details to be entered against specific calls via a notes facility. Ideal within customer service, professional services, sales, informal and formal call centres OfficeServ call makes managing and handling your extension as simple as possible by · Simplifying frequent used features with an intuitive and user-friendly interface · Sharing phonebooks across your network, improving productivity and management · Recording your own call activity, allowing you to review and trace the history of those important calls · Re-routing your calls at pre-set time.  Ideal for the user who wants to stay in contact when they are in or out of the office · Make calls directly from Outlook contact folders, giving fast and easy telephone access to clients and colleague · Screen popping.  Automatically presenting incoming callers details as each call is delivered · Highlighting the status of other users within the Busy Lamp Field, and · Handling calls efficiently with drag and drop’ control