First Impressions Count So it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators. That 's why Samsung has developed OfficeServ Operator, a PC based Console that makes handling high volume call traffic as smooth and effective as possible, improving the image of your organisation.

With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset 'key and lamp ' working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic. OfficeServ Operator offers users choice, allowing the more experienced Operator to revert to keyboard operation without compromising functionality.

Samsung OfficeServ Operator is fully integrated with your Samsung OfficeServ enabling an advanced level of features and functionality that ensure incoming and internal calls can be more effectively managed to their final destination, including:

Busy lamp field indication - to quickly view the status of each extension on the system
Extension information - displaying the forwards and diverts of every user on the system
Departmental queues - organises call traffic more efficiently and distributes calls to other operators
Information view - context sensitive prompts for the novice user
Straight to mailbox -transfers callers directly to a recipients voice mailbox,instead of hanging on the line
Conference call set up - initiated by the operator in an instant
Notes facility - add reminders of the name, company or purpose of a call on hold
Recently forwarded destination - intelligently remembers the last 3 numbers the caller has been transferred to

With up to five operators able to function simultaneously, OfficeServ Operator can meet the demand of varying call levels and staff availability. This offers greater flexibility amongst your staff, for example -with a receptionist acting as the main operator, but with a colleague acting as overflow operator by simply activating OfficeServ Operator at their normal desk during busy periods.

For businesses with multiple locations OfficeServ Operator can be used as the focal answering point. The strength of the Samsung OfficeServ networking capabilities coupled with OfficeServ Operator allows businesses to improve efficiency by centralizing resources over their voice or data network.
Operator Main Features

Keyboard call control (for the professional operator)
Mouse call control (for the novice/beginner)
Multi Company operation for shared offices
Caller Information
Call Log /Report
Busy Lamp Field
Active help -display messages
DID View (Multi Company /Queue)
Recently Forwarded Destinations
Edit /Save Caller Information
Call Status
Call Control by Drag &Drop
Call Record
Direct transfer to Voice Mailbox
Hold call with Notes
Target Hold
Block CIDs
Urgent /VIP CIDs