1. increases efficiency saves money, and
2. reduces missed and dropped calls
3. optimises customer responses level

Designed specifically to integrate and utilise the intelligence of Samsung OfficeServ communications systems SVMi-8 is a powerful communications tool that can be added to an established multi-site network from one central site. This then allows all users across the network to benefit from SVMi-8 advanced functionality for a more cost-effective solution to multi-site call processing.

SVMi 20

Out of the office - but not out of reach

An overview of the functionality available on the E-mail Gateway is given below.

1. Voice/fax Message only.
   Voicemail/fax messages are stored on the SVMi–E card as before with users being notified that they have a message in the usual manner e.g. message waiting light, different dial tone. Messages have to be retrieved using a telephone.
2. Voice/fax Message plus E-mail Notification.
   Voicemail/fax messages are stored on the SVMi-E as 1 above and have to be retrieved using a telephone but an e-mail message is also sent to the user to alert them of a new voicemail/fax.
3. Voice/fax Message plus E-mail with Attachments.
   A voicemail message is converted into a WAV file and a fax message is converted into a TIFF file. An e-mail containing the WAV or TIFF file is sent as an attachment with the notification e-mail. Messages will be retained in both e-mail and voicemail format until the user deletes the files. This means voicemails/fax can be retrieved either via the users PC, using, for example, Outlook or by using a telephone.
4. Voice/fax Message with Auto Delete plus E-mail with Attachments.
   As 3 above but once the e-mail message has been sent, the original voicemail/fax message is deleted from the voicemail system, releasing the memory and avoiding the system hard disk from becoming full. The voicemail box can be set to delete messages immediately after it has been forwarded or after a pre-determined time set by the user.