Sharper Client service every time with My Calls Desktop with integration and screen pops from a recognised number giving you instant access to client records enables you to handle calls faster and offer a more personalised service.

Automatic call handling and routing saves time. Filter incomings calls to the correct department or staff member without reception intervention.

With MyCalls Call Recorder, your calls are automatically recorded, archived and easily retrieved. Calls made from a mobile phone can also be recorded, by using the Call back feature of Mobile Extensions.

  • Compliance with FSA requirements
  • Prove ‘who said what’ to help resolve disputes painlessly
  • A permanent encrypted recording of verbal contracts

Through MyCalls Call Manager you can assign and report on account codes to keep track of how much client calls are costing. This in turn facilitates the accuracy of your telephone billing.

Home working for Key members of staff. IP Handsets keep them reachable on the same extension number, facilitating truly seamless communications as though they were in the office.

It is now easier than ever for Solicitors and Barristers to maintain high service levels by utilising Mobile Extensions. They remain contactable on their desk phone number ensuring a high standard of client service from just about anywhere. It also reduces drastically the cost of mobile phone usage.

Whatever your needs are, you can entrust us to tailor your telephony requirements to meet your Practices needs.

Speak to Norwest today to discover how we can provide the ideal solution for your practice. Give us a call on 0151 355 6089, or get a quote today.

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