Standard cover provides a maximum 4 hours response for system failure or major faults, and maximum 16 hours for minor faults reported between 9am - 5pm Monday to Friday.

Standard Plus cover provides a maximum 4 hours response for system failure or major faults, and maximum 16 hours for minor faults reported between 9am - 5pm Monday to Saturday.

Moonlight cover provides a maximum 4 hours response for system failure or major faults, and maximum 8 hours for minor faults reported between 9am - 10pm Monday to Friday.

Moonlight Plus cover provides a maximum 4 hours response for system failure or major faults, and maximum 8 hours for minor faults reported between 9am - 10pm Monday to Saturday including Bank Holidays.

Twilight cover provides a maximum 4 hours response for system failure or major faults, and maximum 8 hours for minor faults reported 24 hours a day, 7 days a week, 365 days a year.

Telephone support is available Monday to Friday 9am - 5.30pm on 0151 350 0802